about Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit www.citco.com
about the Team & Business Line:
Citco Bank provides fully integrated transaction, deposit, foreign exchange and credit facilities to our Fund Services and Governance Services clients. Operating in strategic global centers Citco Bank provides access to best of breed process and technology.
As a core member of our Centralized Client-onboarding and Maintenance team you will work closely with internal stakeholders and cross-functional teams to minimize operational risks and ensure our clients experience seamless delivery across banking services.
Your Role:
The Account Manager manages and controls the daily deliverables of the team members to meet business and regulatory expectations around the maintenance of Clients’ data and the identification documents at onboarding of Clients and during the life cycle of the Clients. The Account Manager is responsible to ensure team members adhere to the accuracy of data processing and documents upload into core application. The Account Manager performs control on the output of the Junior KYCAML Officers and KYC Officers, together “team members”.
In addition, the Account Manager is responsible for meeting the key performance indicators and accurate management reporting, both on individual and team level. The Account Manager maintains contact with internal stakeholders within CCOB.
You will serve as point of contact for CCOB managers globallyYou will manage the team members and the deliverables of the individuals to ensure deadlines are metYou will provide clear instructions to team members and ensure instructions are appropriately executedYou will provide daily support and guidance to team members in order to meet operational standardsYou will provide direction to team members with regard to CDD related queriesYou will perform quality assurance on the output of team membersYou will monitor and manage queues and pending deliverable on a daily basisYou will monitor productivity of team membersYou will liaise with internal key stakeholders on CDD related tasksYou will perform various ad-hoc administrative tasks, such as contribution to the effective design of the processes and workflows, implementation and maintenance thereofYou will respond to emails and phone calls of internal stakeholdersYou will participate and contribute in the continuous development of the departmentYou will take-on projects and ad-hoc tasks related to operational and technical aspects of CDDYou will provide regular and accurate updates on tasks and deliverables through KPIs and management reportingYour tasks will be performed within the given policies, procedures, guidelines and service level agreementsabout You:
You have a Bachelor or Master degree in Legal or Business AdministrationYou have at least three years experience with Know Your Customers (KYC), Anti-Money Laundering (AML) and Combating the Financing of Terrorism and managing a team within a customer service environment, and in managing peopleYou have experience in fiduciary services, alternative asset servicing and other financial servicesYou are proficient in Microsoft office 2016 or higher, such as Outlook, Word, Excel, VisioYou have strong proficiency in interpersonal and communication skills including verbal and written EnglishYou have problem solving skills coupled with analytical skillsYou have good planning and time management skills (multitasking on daily basis)You have a high level of attention to detail and accuracyYou are pro-active in raising potential improvements on the process performedYou have ACAMS Certification and knowledge of FATCA and CRS which are advantageous for the roleOur Benefits
Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.