Start ASAP! Customer Service Specialist needed in UP Ayala Technohub

WHO WE ARE:

Optum is a part of the UnitedHealth Group, a Fortune 5 company, serving 125 million individual consumers.We are a diverse company with over 189,000 employees worldwide and over 14,000 employees in the PhilippinesWe are a leader in nearly every aspect of today’s health care landscapeWe leverage on having the largest single proprietary network of physicians, hospitals, health facilities, and caregivers in the United States. At Optum, we believe that what makes you special can inspire your life’s best work.

Welcome to one of the toughest and most fulfilling ways to help people, including you. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.SM

Join us today and unlock a world of rewards and benefits for performance, career growth, work-life balance and the opportunity to pursue your passion.

JOB QUALIFICATIONS: 

A graduate of any 4-year course or has completed 2 years in college with at least 6 months BPO (voice) experienceHigh school graduate with at least 24 months BPO (voice) experience Ability to multi-taskMust be willing to work onsite in UP Ayala Technohub, CommonwealthMust be willing to work on shifting schedules

WHAT WE OFFER:

Competitive Total Rewards PackageRetirement PlanMedical Plan (HMO) from Day 1 of employmentDental, Medical, and Optical ReimbursementsLife and Disability InsurancePaid Time-Off BenefitsSick Leave ConversionTuition Fee ReimbursementEmployee Assistance Program (EAP)Annual Performance based Merit IncreasesEmployee RecognitionTraining and Staff DevelopmentEmployee Referral ProgramEmployee Volunteerism OpportunityAll Mandatory Statutory Benefits

ROLE AND RESPONSIBILITIES

You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider.You will intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed.You will provide our customer real time resolutions or through comprehensive and timely follow-up with the member

Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life’s best work.SM

Our Career Centers are now open for onsite hiring! Recruitment hours: Weekdays, 10:00am to 5:00pm. Bring at least one (1) government ID and vaccination card.

GF Science Hub Tower 3, McKinley TaguigGF Bldg. N, UP Ayala Techno Hub, Quezon City12 F Vector 3 Bldg., Northgate Alabang7th Flr, Calyx Centre, Cebu IT Park, APAS Cebu