Why we’re awesome?
SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”.
What does this mean?
We work with some of the world's most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.
Our client roster includes HotelTonight, Warner Music/Level, SeatGeek, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.
Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!
We are looking for a result-driven, tech-savvy, organized, and hard-working individual to join the Customer Operations team at a fast-growing financial technology startup. You will primarily engage with landlords, property managers, leasing agents, and everyday apartment renters to help them understand and use our deposit-free leasing product. You will systematically map-out issues and improve our support processes to make life easier for yourself - and for our customers.
ResponsibilitiesResponding to and solving incoming support requests via email, phone, and live web chatMapping out the most frequent issues and identifying potential solutionsWorking with our product and technology team to solve underlying issues Improving help documentation for our customers and partners Teaching our chatbot to automatically respond to common issues Partnering with other departments as needed to support our customersProviding Voice of Customer feedback to the Product team on a regular basisRequirementsAt least 2 year experience in customer service account handling email, phone, and chat supportStrong communication, problem-solving, and organizational skillsAbility to self-motivate, work independently and deliver results You are sociable, empathetic, charismatic, and highly organized You are a problem solver, a clear communicator, and exhibit sound judgmentGood to haveSaas exposure - Intercom tool