APPLY NOW AS CUSTOMER EXPERIENCE ASSOCIATE! AT LEAST 6 MonTHS BPO EXP!
We care about your safety in this time of health crisis, so we make our recruitment process convenient for you!
QUALIFICATIONS:
o Good Communication Skills
o HS GRAD
o AT LEAST 6 MonTHS BPO EXPERIENCE OR ANY BANKING/FINANCIAL INSTITUTION WORK EXPERIENCE
o Should have all the pre-employment documents (SSS, Pag-ibig etc)
o Willing to work in Conduent, Mall of Asia
o Can work ASAP
Job Description:
o Support will include any routine or common user questions, issues, or errors
o Agents will use the provided knowledgebase as well as tools and resources provided
o Respond and resolve customer inquiries and issues regarding the client products or services via telephone, email and/or chat.
Job Track Description:
· Install/Uninstall - How to install and troubleshoot install issues (identify OS, OS version,administrative rights, creating admin accounts, disablingantivirus/firewall software, running compatibility mode, unregister/register installer services, etc.) as guided by knowledgebase; How to, what isn't removed when uninstalled
· Update - Explaining auto-update, manual updates (from website). Troubleshooting update issues including verifying version, identifying install location, etc. as guided by knowledgebase.
· Pre-sales - What ways to get the product, cost, and features of each individual product, order processing, refunds.
· Use/Navigation - Helping the Client with ease of use (locating forms, help content, calculation summaries).
· Calculation - Best effort verification of calculation questions or issues, understanding of calculation claim guarantee qualifications and process.
· Error Check - Trouble connecting, errors sending, explaining the error, where in the return it occurs and the fix. Fixing rejected returns using TP Admin or the online Admin tool to identify the error code and following instructions listed in the tool to fix the error.
· Username/Password – forgot password – reset, forgot username – need information.
· Browser issues – clear temp files/cookies, navigation information/troubleshooting, screen freeze/hand troubleshooting, compatibility issues.
· importing/Printing - Fixing garbled print, not printing, explaining electronic vs. standard forms, how to print, copy request.
Responsibility Statements:
· Executes routine inbound and outbound call center activities concerning the business products/services, using a standard script and established guidelines and under supervision, in order to meet Service Level of Agreements (SLAs)
· Ascertains nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.
· Provides customer with appropriate standard information requested.
· Derives all necessary information from customer to update database.
· Understands when to seek help and/or escalate to a more senior role.
Recruitment Process:
· online assessments
· Over-the-phone interview/s
Initial Screening
Initial Interview
Final Interview
about Conduent
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.