Account Coordinator (Paid Campaigns) | Day Shift | Permanent WFH

EMAPTA is looking for an experienced Account Coordinator to handle all client inquiries, concerns, and internal ad operations management in a professional manner. The client servicing executive’s responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates, reporting, and day-to-day business management.

Reporting into Snr. Performance Manager, to be successful as a client servicing executive, you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding client servicing executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.

about our client-partner: Alley Group, a multi-award-winning digital marketing agency with operations in Australia , the USA, and the Philippines, is growing fast and looking for a passionate, high-performing Paid Search Specialist to lead the acceleration and growth of our business and clients.

WHAT DOES IT TAKE TO BE SUCCESSFUL IN THIS ROLE?

Strong attention to detailExcellent communication skillsYou can clearly articulate your ideas and suggestionsA strong team player who can collaborate effectively with different stakeholdersAbility to meet deadlinesHas excellent work ethic

Your responsibilities:

Cultivating solid relationships with clients through the provision of exceptional serviceCreating a positive onboarding experience for new clientsRegularly interacting with clients through email communications, or face-to-face meetings (Zoom)Identifying ways to overcome clients' challenges and delivering client excellenceMaintaining an accurate record of all existing and new projectsResponding to client inquiries in a timely and professional mannerEnsuring that the correct terms are entered into the client database to prevent avoidable billing issues

Your qualifications:

At least 2 years of digital marketing experience (handling marketing campaigns up to reporting)Bachelor's degree in business administration or an industry-related fieldProven experience working as a client servicing executiveProficiency in Microsoft ExcelWorking knowledge of project toolsExposure on Monday.Com is highly preferableThe ability to work efficiently under pressureExcellent organizational and time management skillsStrong analytical and problem-solving skillsEffective communication skillsExceptional customer service skills

GET A GENUINE CAREER OPPORTUNITY WITH COMPETITIVE BENEFITS!

We offer:

An experienced and enthusiastic team in an established and stable company with a huge growth potentialAbove-average industry-standard compensation packageDay shift work schedule; Mon – Fri; 6 AM -3 PM during DST and 7:00 AM – 4:00 PM during non DST (Manila time)Permanent WFH setupHMO coverage including 1 dependent or mutual fund upon regularization20 leave credits consumed at your discretionExposure to world-class and high-level foreign clients and partnersEmployee engagement activities