In-charge of the global RX Campaigns (Marketing Automation) team, this person is responsible for supervising the timely completion of Reed Exhibitions campaigns. The role supervises the planning, organizing, executing and reporting of all Reed Exhibitions campaigns and will be accountable for achieving the shows goals.
Accountabilities:
Performance Management
• Ensure new employees are oriented to the organization, its policies, facilities, etc
• Ensure that employees follow the organization’s policies and procedures
• Facilitate Employee Training and Development
• Manage individual and team performance regularly
• Monitor, assess and provide feedback about employee’s performance
• Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring
• Conduct performance appraisal on a regular basis
• Complete 100% coaching and PDP discussion with team
• Develop and implement PIP if performance is not adequate
• Provide rewards program for employee accomplishment
• Lead regular teambuilding activities including strategic planning, RE Cares, etc.
• Approve and monitor daily team attendance through HR Teamware
• Attrition – maintain annualized negative attrition at or below 10%
• Support and drive attendance in employee engagement initiatives during the year
• Manage and facilitate the corrective action process, partnering with the manager
• Conduct effective workforce planning and responsible for individual career development
Conflict Management
• Regularly review the needs of employees
• Help, discuss, evaluate and resolve personal and work issues among team members
• Inform and monitor employees during times of crisis or disaster to assess situation
• Inform the manager of the current situation of team members and recommend solution
Reporting
• Submit regular operation performance status report to Reed Exhibitions Manager
• Generate monthly updates to BU stakeholder
• Update all necessary reports needed by Stakeholders
• Ensure all reports are accurate, updated and submitted on time
Project & Stakeholder Management
• conduct monthly operations review and execute action items agreed with the business unit
• Receive, review and monitor and manage workload and assignments of the team
• Manage stakeholder expectations regarding deadlines, quality and efficiency
• Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
• Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
• Participate in the implementation of support plans for product integrations and company acquisitions
• Process audit – support annual process audit activities
• Operations Standard – support compliance with established processes