You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a Customer Service Associate, you are tasked to deliver high quality of service to the customers and clients. You are also expected to meet the following:
WHAT WILL YOU DO?
• Answer inbound calls, e-mails, chats and other web interactions
• Listen to the concerns and/or needs of the consumer
• Provide accurate support, answers and resolutions to the appeal raised in a professional and confident way
• document the process undertaken in each transaction pertaining to the problems, requests and actions
• Maintain high level of expertise in computer tools and telephone etiquette skills
• Observe the shifting of schedules that is provided to them
• Meet or exceed minimum requirements for productivity, availability and quality requirements
• Guarantee highest quality of service is maintained to meet and/or exceed client specifications
WHAT WILL YOU GET?
• Enjoy a set of Commerce-leading benefits;
• Get rewarded while in training by the best leaders
• Get HMO and free dependent
• Employee Referral Incentives
• Vacation and Sick Leaves that are paid and convertible
WHAT YOU NEED?
• Has a Bachelor’s degree or any equivalent business experience
• Preferably in sales, marketing, customer service and/or applicable administrative experience
• AT LEAST 6 MonTHS OF BPO EXPERIENCE
• Ability to display excellent knowledge of written and verbal communication in English
• Proficient reading skills required
• Ability to present information clearly, listen well, influence and persuade
• Sufficient knowledge in computer and other technology tools (as needed)