I. JOB SUMMARY
Franchise Supervisor is the head of the Franchise Operations Department. Act as liaison between Franchisee and Management. Provide leadership in the development of departmental priorities, plan and marketing strategies. Aim to provide excellent customer service and to promote this idea throughout the organization. Provide oversight of all operational outlets. Ensures all Franchisee outlets comply with Standard Policies and Procedures. Train, coach and mentor monitoring staff and officers
II. JOB DEscriptION
1. Reports directly to the Franchise Relations Manager and CEO/CFO of the Company.
2. Provide a customer-oriented service to all Franchisees.
3. Shows good conduct consistent with the company standards during work and within the company premises.
4. Ensures cleanliness and good housekeeping are observed in the area.
5. Reports any deviation or untoward incidents to superior immediately.
6. To ensure all Franchisees complaints and requests are assessed, processed and minimized.
7. To continuously recommend innovations, marketing plans for the franchise concepts which in effect will boosts its sales and brand building.
8. To secure strict implementation of franchise agreement.
9. To lead, guide, train, evaluate, properly managed all subordinates and unleash utmost of their potential.
10. Performs other tasks that may be assigned from time to time.
III. SPECIFIC DUTIES AND RESPONSIBILITIES
1. In charge of handling, approving and delegating duties and responsibilities of monitoring staff and officers.
2. In charge of handling and approving monitoring officer daily itinerary, provincial schedules and liquidation.
3. In charge of monthly franchise outlet reports, productivity and performance.
4. In charge of documentation, coordination, implementation of all necessary forms of the department.
5. In charge of marketing to increase franchise outlet sales.
6. In charge of strict enforcement of franchise agreement.
7. In charge of strict implementation of franchise outlet standardization.
8. Implement revalidated budget for the department quarterly or if necessary.
9. In charge to oversee all franchisees' complaints and requests.
10. To resolve the queries at the earliest so that the work proceeds without any interruption.
11. Train staff on how to adequately address problems over the phone or how to write correspondence.
12. Handle major incidents that cannot be resolved by staff.
QUALIFICATIONS:
Bachelor’s/College Degree, Business Studies/Administration , Marketing Management, or equivalentProficient in Microsoft(MS Word Excel, PPT.) Excellent communication skills, both oral and written, including the ability to prepare reports, proposals and procedures.Tactful and discreet when dealing with people and confidential information.Must be flexible and have the ability to interact with people at all levels in the organization and with clients.Can handle many projects/assignments at the same timePreferably Supervisor or at least 3 years experienced employee specialized in Customer Service. Maintain standards of conduct as well as highly confidential nature of work.Ability to gather data, analyze and form recommendations.Strong leadership, planning and management skills.Sets clear and realistic goals and objectives.Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved.