So what does a Workforce Planner do? Think of yourself as a leader who optimizes staffing to ensure TaskUs has the resources to meet the demand.
Imagine yourself going to work with one thing on your mind: drive the best staffing forecasts for our people and the business.
As a Workforce Planner, you will:
Align different programs to optimize employee productivity;Coordinate with training and talent acquisition team to forecast and manage staffing needs;Prepare for voice and non-voice volume seat occupancy, average handle time, and other factors that measure productivity and campaign performance; Resolve concerns on schedule adherence, service level, and absenteeism;Collaborate with the IT team to customize information systems that help supervise fiscal activities within your team; Monitor the accuracy of billing procedures for all clients within the site; Identify strategies to improve campaign processes and opportunities to increase profitability;Coordinate with operations, clients, and client services to gather relevant data related to forecasting and calculation of program requirements;Maintain a roster of staff with accurate employee details which includes availability, preferences, and skills;Publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages; andProvide inputs to the online capacity plan tool to ensure that the seating plan is accurate and adequate to meet operational needs.Do you have what it takes to become a Workforce Planner?
Requirements:
Attention to detail, good analytical skills, and strong numerical literacy Proficiency in MS Word, MS Excel, MS Powerpoint, and other database-generating applications (knowledge in using Google Suite is definitely a plus!)Excellent oral and written communication skillsSolid organizational and analytical skills Strong decision-making and problem-solving skillsAbility to read trends and project those into future forecasts, utilize Workforce Management (WFM) centralized tools, and ensure regular maintenance of the databaseJoin TaskUs, Business Intelligence's 2022 “Best Place to Work," and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good perks and benefits* are available for you!
Scholarship program for your childrenHMO benefits for you and up to 2 dependents after 2 weeks of employmentWellness programs Retirement savings program with company matchingOn-site perks:
World-class, Ridiculously Refreshing workspacesGym and recreational areas Unlimited coffee Free healthy lunch Daycare for your kids while you're on shiftHappy Hours, Time Outs, and other on-site events to enjoy*Terms & Conditions apply
At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.
about Us
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech. As of March 31, 2022, TaskUs had approximately 45,800 employees across twenty-three locations in 12 countries, including the United States, the Philippines, and India.
For more information, visit www.taskus.com.