Account Manager

Who Are We?

Xilium is a growing multi-city company with offices in 4 locations. We are a progressive company incorporating the best ideas in work culture, adapted to the Philippines. Xilium creates solutions for the US healthcare market, leveraging the natural customer service and healthcare culture that exists here. We are investing heavily in education and will bring an innovative take on the modern era. We look for people desiring a positive group dynamic where each member trusts their team to have their back. We’ve pioneered virtual work within all the companies’ systems and departments. We strive to have a supportive work environment in service to staff’s career ambitions. We bring people from different backgrounds and levels of experience and allow their merits to drive advancements. 

Xilium has a high-performing team that nurtures creativity and teaches productivity. It maintains a collegial, hard-working team that prepares you for success in work and in life.

Job Description:

As the Account Manager, you are a key part of the management team. You oversee general operations,  enhance organizational procedures, and strive to increase effectiveness, productivity, and quality. You help maintain and raise standards for the effectiveness of organizational processes. You must be an expert in managing IT, finance, and human resources, and you must be able to create and sustain a culture of inclusion, diversity, and trust within the operations team.

Responsibilities:

Participate in long-term operations planning, such as change and project managementAnticipate and track risks and vulnerabilities of the operations department Oversee operational systems, processes, and dynamics while ensuring improvement or revisions.Resolve high-end client issues and remove barriers between stakeholders; escalate to executives & if necessary.Prepare and/or oversee daily, weekly, monthly, quarterly, and yearly reports for operations evaluate department’s performance and submit a report to the executives and/or concerned departmentsWork on process documentation especially on new lines of businessOversee the relationships among our accounts Monitor the quality of our service delivery with our accounts. Prioritize and deliver a premium customer service experienceWork with our clients to identify their business needs and develop plans to address them with services that we can offer.Ensure both the company and clients adhere to contract terms Collaborate with other department on special projects and/or operational tasks

Qualities:

Excellent communication skills (written and verbal) Excellent data management and processing skillsAbove-average interpersonal, people management, and conflict-resolution skills Excellent organizational and planning skillsExcellent judgment and decision-making skills Ability to analyze team’s training needs Willing to work in Iloilo City, Roxas City or any other site that will soon be operational

Qualifications

Holds a bachelor’s degree in operations management or a related fieldAt least 3 years of experience in managing a team of at least 10 people 3–5  years of experience in the BPO or KPO industryWork portfolioExperience in budgeting and forecastingProficient in GSuite

Optional Qualifications

1–2  years of experience in healthcare and insurance and/or customer serviceMaster’s degree in Business ManagementExperience in training and developmentProfessional Project Management Certification