Collection Assistant

JOB SUMMARYThe position is responsible for monitoring collection of accounts, attends to client queries regarding their account balances, prepares collection report, prepares monthly collection forecast, prepares reminder letters to client with unpaid balances and performs other work as may be designated.DUTIES AND RESPONSIBILITIESA. Collection FunctionConduct outbound calls and send out emails and faxes to follow up on Customers Active and Past due Invoices.Log Transactions into the Business tools.Fulfill other Collections requirements of the department represented such as meeting the Cash Collection goals assigned on a monthly basis.Build good business relations with internal and external customers.Responsible for the day to day management of the aging.Coordinates client’s concern to specific department for dispute resolution as necessary.Attends collection meetingsLogs all issues on the collection issues drive for monitoring purposes.Preparation of CMs and ensures supports are attached prior to the approval of Finance Manager.Follow up Certificate of Withholding Tax for T and O accounts.Prepares and sends Reminder Letters according to the amount outstanding and reminders sent.1st Reminder Letter – issued to clients with more than 3 months unpaid maintenance accounts. Clients are given 7 days to update their balances.2nd Reminder Letter – issued to clients who did not respond after 7 days from receipt of 1st Reminder; this letter is issued with more than six (6) months overdue accounts. Clients are being informed of possible suspensionSuspension Notice – issued to clients who continually ignore follow up calls and previously sent notices that service (including call backs) shall be suspended until payment is made to their outstanding balances.Ensure letters were filed and give copy to the Service Sales Department.Advise Service Sales Department issuance of Notification to suspend if deemed necessary.Confirms and summarizes check and CWT pick up schedule on a daily basis.Prepares Authorization Letter for collection (if necessary).B. Reconciliation FunctionAttends to clients on their queries regarding billings, account reconciliations and disputes. Meet with clients if needed.C. Preparation of Collection ReportSummarizes checks picked up from assigned clients according to type (NE/MOD/T/O) and submit the report to AR & Collection Officer on a daily basis.Coordinates payment with incomplete details with clients to ensure proper application.D. Monthly Collection ForecastEnsures to include all uncollected billings on previous month’s forecast are on current   month forecast. All unpaid completed T jobs must be on the monthly forecast.Submits forecast every 2nd day of the month to the AR & Collection Officer.E. Other FunctionsHandles AOS & PO of T and Maintenance Accounts, ensures SOA with payment status is attached before the Finance Manager’s approval.Preparation of Request for any update on Customer File.Must actively participate in any Company Projects.Requirements:Candidate must possess at least a Bachelor's/College Degree , any field.Required skill(s): familiarity with collection procedures, independent worker and persuasive, focus on result, high attention to detail, Team Player.2-3 years of experience in collectionsFull-Time position(s) available.