At TTEC, we’re all about the Human Experience. Elevated. As a site-based Customer Service Representative in Bacolod City, you’ll be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
And more! Enjoy a P15, 000 signing bonus* in our telco program.
Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Bacolod office at Level 2 Robinsons Cybergate Center, Araneta Avenue, Singcang Airport.
What You’ll be Doing
Do you have a passion for helping others and giving them a peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issuesWhat You Bring to the Role
Open to newbies or with customer service experience Completed at least Senior High School or 2nd year in college Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations A solution-oriented mindset to ensure happy customers You lead by example and work with your team to contribute to the overall success of your client program Computer savvy Must be within 50 KM radius from TTEC Bacolod siteWhat You Can Expect
Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like: Get a Php 15,000* signing bonus for our telco account (*terms & conditions apply) Monthly performance-based incentives of up to Php 50,000 monthly * Company-sponsored HMO with Health & Wellness programs for you and your family Educational assistance through tuition reimbursementA Bit More about Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.