Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
We have 15-years’ experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Sales Ops Team to make sure we stay ahead of the competition.
Acquire BPO is currently looking for a Sales Operations Analyst to support us, RingCentral:
The Sales Operations Analyst will be responsible for working with the Channel Segment of the business by providing reports and insights that streamline existing sales processes and drive sales strategy. This analyst will focus primarily on automating structured management reports and dashboards to monitor daily sales operations and assess periodical performance. With enough understanding of the business operations, the analyst will collaborate with leaders across different departments to also improve existing reports and dashboards, provide data-driven analytics, build new management tools, identify improvement opportunities and recommend decisions on key operational concerns.
The analyst will support sales initiatives through the identification of opportunities, creation of project plans, database modeling, interpretation of analysis, recommendation, implementation and measuring and monitoring results.
This role requires strong database manipulation and analytical skills, project management skills, and the ability to cooperate with cross-functional teams. Projects are likely to focus on improving operational efficiency and maximizing sales opportunities.
Responsibilities:
Provide analytics support for management to gain insight and drive business planning based on data and statistical methods Work closely with sales directors to improve analytical tools Develop periodical performance monitoring dashboards, reports and metrics Drive project milestones from concept through project closure Actively drive project status reporting, issue identification and risk management Assess and document key steps: problem statement, process flows, gap analysis, solution recommendations Review existing reports and drive automation and process streamlining to reduce drag and improve accuracy Work collaboratively with cross-functional teams – build relationships, prioritize tasks, achieve milestones Facilitate meetings and project work across multiple locations including global officesDesired Qualifications:
4+ years of experience in sales analytics, business process design and/or consulting experience Strong analytical, organization, problem-solving and follow-through skills Ability to work on large databases and synthesize into useful reports and dashboards High Proficiency with Microsoft Word, Excel, and PowerPoint Hands-on experience with utilizing business intelligence tools, specifically Tableau and Power BI Experience with SQL, Hadoop, Alteryx and other automation tools Excellent oral and written communication skills including listening and presentation skills Ability to drive change and influence individuals at all levels of the organization Ability to gather, interpret and apply critical thinking to data to help inform decisions Ability to think and influence both at the strategic and execution level Ability to effectively prioritize multiple tasks, projects and deadlines simultaneously Experience documenting processes using project management methodologies Ability to work in a self-directed manner Willing to do night shiftsWhat we offer:
We offer all the work/life benefits you could ever want, (and none of the micromanagement.)
Flexible work arrangement (Hybrid Setup) Comprehensive HMO package (medical and dental) Personal Time Off Leaves Performance Incentive Employee Assistance and Wellness ProgramsTo know more about the Acquire-RingCentral Manila collaboration, you may visit www.ringcentral.com.ph
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