Area：All Cities
Industry Category：Sciences
Position：Actuarial / Statistics
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level： College Diploma
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：Negotiable
Duties and Responsibilities:
Actively manage all queues, track volumes against forecast and identify any contacts at risk of dropping out of serviceTrack Advisor adherence real-time, adjusting breaks and lunches if requiredTrack planned and unplanned investment time, managing expectations for these activities – supporting decision making on go/no go for meetingsAdvise on real-time performance issues – what is impacting performance, what solutions have been put in placeWork with Planning Analysts to highlight hot spots, volume peaks and shift change requirementsSLA reporting – create and distribute performance reports to relevant partiesCompetencies/behaviors
Ability to build and maintain meaningful relationshipsAbility to perform data analysis, identify trends and make informed decisions and recommendationsAbility to work to tight deadlinesAbility to use initiative and intuitionTaking accountability and responsibilityAbility to demonstrate resilience and conflict resolutionAbility to effectively and appropriately challengeStrong influential communication style both written and verbal