ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Personally exhibits, recruits and coaches associates consistent with Core Behaviors
• Responsible for promoting culture of safety
• Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.
• Develop a detailed working knowledge of Blackhawk policies, procedures and practices.
• Maintain a deep understanding of the BHID systems (including P21, CribMaster, Autocrib, etc.), suppliers’ systems/websites and usage of those systems.
• Perform all work in accordance with the company prescribed ISO processes and procedures utilizing appropriate company systems.
• Perform other duties as assigned
• Perform work in accordance to ISO processes and procedures
• Work to accurately import and accurately process consignment replenishment orders
• Work with vending replenishment team to streamline replenishment activities
QUALIFICATIONS:
· Excellent written and verbal communications skills utilizing phone, email and instant message.
· Excellent critical thinking skills to analyze and solve problems.
· Diligent and detail oriented.
· Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
· Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
· Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
· Can work on permanent night shift or graveyard schedule
EDUCATION and/or EXPERIENCE:
· High school diploma or equivalent required.
· Minimum 1 year previous experience in customer service or inside sales preferred.
· Experience in cutting tools, abrasives and MRO areas preferred.
· Experience with Microsoft office suite required.