Team Leader - Order Management ( NOC )

Team Leader

Provides Subject Matter Expertise ( Analytical Skills)Order Management - will be handling internal ordersWith network operations background ( handling orders and products )Provides direction and guidance to guarantee consistent achievement of key performance metricsAchieves, measures, reports and communicates metric goal attainment for assigned teamEnsures accurate and timely communication of client and campaign issues to Manager Site OperationsMonitors, identify and resolve performance/behavior/attendance issues using prescribed performance management techniquesMaintains current employee records on direct reportsEnsures training needs of subordinates are metModifies operations as needed to meet service level agreements under supervision of Operations ManagerResolves escalated customer issuesHolds team meetings on a regular basis with direct reports