Customer Service Rep| Fixed Dayshift | Up to 25K

Tasks and Function

Transfer calls quickly and efficientlyLiaise effectively internally with other departments, for example our Sales and Support team, to ensure that customers’ needs are addressedUnderstand all aspects of the business and products in order to support effectivelyReply to inbound customer emails and enquiries with detailed response and action accordinglyHandle all requests with due skill and care

Required Skills: (Must Have)

2 yrs BPO Customer service experience, 1 yr Back Office experienceexcellent communication and comprehension skillsInbound/Outbound Calls Experience

Preferred Skills: (Nice to Have)

keen attention to detailsAU CSR campaign expCSAT BackgroundBlended Campaign expSalesforceGsuite/Gmail

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Collaboration: Brilliant jerks can be brilliant elsewhere.Impact: Do, get it done, create impact.Passion: Be positive, bring passion and energy.Transparency: A transparent team can help each with other.

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