Customer Service Representative | 28k (Cebu) AA

Job Description

Basic Qualifications:

Bachelor's degreeCompleted at least 2 years of college education with no failing/back subjectsAt least 1 year relevant work experience in a BPO set up is requiredExcellent English communication skills (spoken and writing)Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem.Ability to multi-task and navigate multiple applications at the same time.Open to work onsite in Mactan Newtown, Lapu-Lapu City, Cebu​​Open to work on a temporary Hybrid Work Arrangement

Job Description

The Customer Service Representative will engage and connect with clients across the United States and Canada to provide product and services information and help resolve emerging concerns. They will handle inquiries and concern, provide appropriate solutions, and build trust with customer through interactive communication.

Client Overview

Our client is a leading financial global shared service center providing finance, investments, contact center, information technology, underwriting, actuarial, administrative, and marketing services to companies around the world. Awarded as one of the top 10 best companies in the Philippines to grow your careers, they aim to attract, develop and retain a diverse workforce and to foster an inclusive work environment that embraces the strength of cultures and individuals.

Benefits from Client (Direct Hire)

HMO Coverage from Day 1Monthly AllowanceSL and VL upon hiringNight Differential PayHazard Pay13th Month PayGovernment mandated contributionsLife InsuranceRetirement PlanHYBRID Work Arrangement – amenability and readiness to work onsite and from home anytime (dependent on business needs AND/OR current external environment/situation)