Zoom 286: Customer Success Manager (Night Shift)

Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!The ideal candidate will build strong relationships with customers ensuring successful deployment of Zoom products and services. Your efforts will drive customer satisfaction and happiness.Responsibilities:The CSM is the Trusted Advisor, manages deployment, and product adoptions for customer accountsDevelop and maintain long-term relationships with stakeholders within assigned accountsConduct on-going account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality and communicate new feature releasesPlan and conduct on-boarding and training for new customersClosely manage and nurture accounts to identify and eliminate risk attributionCreate and deliver monthly reports to highlight customer successes and provide on-going recommendations for further optimizationAnalyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressedCollaborate with key internal stakeholders with demonstrated ability to take direction and produce required resultsRequirements:Minimum of 3+ years experience and a proven track servicing strategic accountsPrevious experience working in a Client or Customer Success role within one of these industries: cloud/SAAS, Technology Services and audio video vendersAbility to demonstrate account portfolio planning competency, ability to prioritize work and strong time management skills are requiredPossess excellent verbal and written communication skills, including ability to present to executive and key decision makersCRM experience with Salesforce.com preferredAbility to deliver customized presentations and demonstrations via web conferenceBA/BS degree or equivalent work experienceStrong product knowledge of Video / Audio Collaboration with ability to articulate how to best use and deploy the serviceStrong acumen of software industryGreat interpersonal skills with a positive attitude