Role: Marketplace Data Governance Specialist
Account:
The account is an Ecommerce/ Feed optimization service (Small to medium scale business). The company optimizes product listing in all marketplaces/ social media sites.
WFH (Equipment to be provided)But account office is in Eastwood, Libis, Quezon CityStart ASAP or 15-30 days render noticeNight ShiftPHP 30,000-50,000/month packageJob Summary:
Will monitor product data feed import/exports error alerts while adhering to the account's best practices for troubleshooting. This person will also be responsible for reviewing Marketplace accounts to ensure overall health - escalating any concerns within the predetermined timelines.
● Follow best practices to ensure quality solutions are consistently delivered to our clients
● Ability to do basic troubleshooting and determining the root cause of a problem
● document work and update open requests appropriately
● Prioritize tasks, including managing ticketing system queue, emails, and other responsibilities
● Meet deadlines as set by direct managers and team leads
● Use resources appropriately, adhering to policy and best practices
● Update client databases to adhere to marketplace requirements
● Troubleshoot and resolve order automation errors
● Identify and implement an automated and dynamic solution when possible
● Meet client SLAs expectations
Qualifications:
- 1-2 years of working experience; ideally with Marketplaces (Amazon, eBay, Target, etc) or quality assurance experience
- Experience with monitoring systems and queues for quality or data inaccuracies
- Excellent written and verbal communication skills
- MS Office/ GSuite