Customer Care Specialist (Rotating Shift | Blended WFH)

Responsibilities

Customer Transaction Management

Responds, logs, and monitors customer chats, calls and e-mails in our business systemsValidates customer information and product inquiries, including its levels, classification and tieringRoutes inquiries to correct contact or allocates Requests/Tasks/Emails to appropriate supportLogs/Records inquiries and new customers in the system including records updating like request for address book set-upHandles online store support – from collecting and verifying customer information, recording/registering them, walking them through using the store and submitting request to the appropriate group (ITSS, CVDH etc.)Maintains and updates Sales Office and Business Unit contact listGuides customer on locating reference documents, using online self-service tools and finding correct sales office/BU contacts

Requirements

Education:

Any 4-year course (Business/Management-related an advantage)

Job Related Experience:

At least 1.5 years of experience in a global contact center environment with primary focus on customer service/care role via chat, phone and/or email

Specific Knowledge:

Intermediate knowledge on MS Office ApplicationIntermediate knowledge on MS Excel (customer data reporting and analysis)Above average communication skills (oral and written)Intermediate knowledge on Emerson products and services

WHY EMERSON 

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable. 

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy. 

Our training programs focus on end-to-end development, from onboarding through senior leadership. 

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. 

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.