• Partner with Product sales Specialists in satisfying after sales demands of given user base.
• Perform customer service systems when needed.
• Determine and examine support levels when really needed.
• Make ideas to develop procedures and specialized tweaks.
• Using a computer generated procedure, takes action to user enquiries in a call center setting.
• May conduct one or more of the following: Takes action to phone problems and grievances using standardized scripts and processes.
• Gathers information, , researches/resolves enquiries and records consumer phone calls.
• Communicates most advisable solutions for agreement in a prompt method.
• Informs users about assistance offered and analyzes consumer necessities.
• Provides practical information, exercising and aid to lower level staff members.
-