Access this link to apply: https://smrtr.io/b7XhG
What will a normal day look like?
The Sales Support Officer is responsible for being the last line of defense against anomalies to a customer’s order. This could include; inaccurate provisioning of an order, the customer enduring a bad experience, ensuring customer has been provided with accurate and clear information and saving customers and orders where applicable.
The Sales Support Officer is to maintain and deliver great customer experience while conducting investigations, resolving orders, handling high-risk customers, dealing with complex order and customer queries.
The Sales Support Officer is to also provide recommendations or feedback (where applicable) to Operations Leaders if they come across any gaps. The Sales Support Officer also may be required to assist with ad-hoc tasks or projects where requested.
What should you expect from us?
27K Salary packageFixed day shift on a rotating roster, Monday - Friday, 7am - 4pm (potential weekend and overtime shifts)A predominantly on-site role however, must be amenable & capable to work from home as neededShortened probationary period to 3 mosHMO coverage with free dependentLife Insurance CoverageAustralian Telco Account with the chance to grow with major partnerships in Australia and in the PhilippinesWe promote within the company! Look no further to take the next step in your careerAwesome R&R daily floor prizes, major cash giveaways, social events like end of year parties; there's always something fun to get excited about!Qualifications
Essentials
ResilienceCommunication Skills (written & verbal)Exceptional listening skillsProblem Solving abilityEmpathy for othersRapport building skillsInfluence & PersuasivenessTime ManagementTeamworkInitiativePlanning and organising skillsPrioritisation skillsSelf-ManagedOpenness and willingness to learning and continuous developmentCommercial acumenConflict Resolution skills and Escalation ManagementResults orientationAttention to detailTechnology literateProficient in Microsoft OfficeContact Centre knowledge – technical and workflows, best practice, internal and external awareness of contact centresDesirable
Sales ExperienceCustomer Service Experience Contact Centre ExperiencePersonal Requirements
Good Character – Respectful, open, honest, transparent and authentic, with integrityPersonable with a positive attitude and sense of humourUnderstands the key to our success is through coaching and developmentHighly motivated, goal orientated, focussed and drivenBelief that an excellent customer experience and advocacy is paramountConfidence, resilience and calmness under pressure within a fast paced environmentCourage to makes mistakes, learn from them and deal with issues head onA flexible & consistent approachInnovative, creative and visionaryLeadership presence - Committed to regular quality interactions with the teamAccess this link to apply: https://smrtr.io/b7XhG
Additional information
At TSA, the health, safety and well-being of our team is our number one priority!
In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.
We take our responsibility to protect the health and well-being of our team and our community very seriously.
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