Area：All Cities
Industry Category：Sales / Marketing
Position：Telesales / Telemarketing
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level： College Diploma
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：Negotiable
As a Customer Management at Open Text, you are part of a global team of highly skilled and entrepreneurial professionals who understand that their customers are experiencing unprecedented change.Your customers trust your judgment to help them solve their most pressing business problems and to support them in their journey to the cloud and to become a digital enterprise. You will stop at nothing to help them find the right solution to positively impact the business, improve their most important business processes, or reduce their risks.Primary Objective:- The position is focused on relationship management, selling the value of Open Text services, support programs and driving retention as well as growth.- Quoting, establishing a regular outreach cadence, positioning upsells, regular follow-up and closing renewals are primary responsibilities.- Training members of the team, engaging and resolving customer escalations, relationship management, selling the value of Open Text services and driving retention as well as growth.- Subject matter expert in systems and process.- Primary escalation point for first level issues, and supports both leadership and the Customer Manager(s)- Plans and assists with onboarding, training and development of new hires and coaching/mentoring of existing team members.- Helping to identify opportunities for additional knowledge or training, the internal/external landscape.- Responsible for understanding and sharing roadmap information with the team.You are great at:· Developing and maintaining post-sales relationships with named customer accounts critical to the company in terms of recurring base revenue and future growth.· Managing, servicing and up-selling to customer key accounts· Operating under minimal supervision with latitude for independent judgment· Reporting directly to the Manager of Customer Management· Performing Sales activities for assigned strategic accounts to achieve or exceed assigned revenue objectives· Up-selling products/services over the phone· Handling customer escalations· Accomplishing forecasts on assigned accounts· Providing accurate business reports in a timely manner.· Remaining knowledgeable of the company’s products/services to facilitate sales efforts· Maintaining regular contact with customers as requiredWhat it takes:· Must possess at least a Bachelor's/College degree· At least 3 years Outbound/Inbound Sales Experience· Exceptional verbal and written communication skills· Highly Organized, Process-Oriented, with good attention to detail and follow-up· Very good analytical and problem-solving skills· Willing to work on night shift· Experience in handling escalations