Sales Representative | Dayshift + Uncapped commissions

The following responsibilities are attributable to the above position. However, other duties may be required from time to time as directed by your manager.

Key Responsibilities:

Cross sell and upsell on ops.Inbound and Outbound calls combined 50+ calls per dayAcquire new business from New and Existing client baseBuild self-generated pipeline from referralsAchieve targets and KPI’s set for Business Sales.Updating records and information in both CRM systems and Salesforce.Learn and build on your understanding of your customer’s businesses, in particular their communication needs both current and future.Understand and adhere to all legal, regulatory and company policy requirements.Other appropriate tasks and responsibilities as requested by Management.

Key Tasks:

Regularly maintain accurate records of customer interaction including updating internal systems or other reporting devices as agreed with your line manager.Provide and update customers with most current details for all customer support channels and initiatives.Meet or exceed any KPIs designated by your Direct Sales Manager in relation to your roleMaintain and build on your knowledge of the telecommunications Industry and relevant changes that occur. In particular, new products or changes to competitor propositionsUnderstand your customer’s technology needs and apply the industry knowledge you have to up-sell complimentary product offerings to increase your new order intake objectives

Knowledge, Skills and Experience

Proven successful track record in a similar role preferably within the Telecommunications industrySales focus at all timesAbility to meet or exceed agreed targets and KPIs within required timeframesProficiency in SalesforceProficiency in Business proposal writing and email communication.Proficiency in Excel and Word intermediate to advanced.Understanding in Hosted Voice services like SIP and Hosted phoneUnderstanding in PABX systemsUnderstanding in NBN and its service classes.Knowledge of Cerillion NINJA, Tulip,– desirableKnowledge of business' products and services - desirableSound knowledge of telecommunication products and competitorsAbility to build strong relationships with internal and external customersIntermediate to advanced computer skillsStrong written and verbal communication skillsProactive, self starter, team player and a contributor to the culturePositive Mental attitude

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