URGENT HIRING OF TEAM LEADER for OUTBOUND SALES - CRUISE ACCOUNT!
CAN START ASAP!
AMENABLE TO WORKING onSITE & NIGHT SHIFT SCHEDULE.
Location: MDC 100 Eastwood
Work Requirement: Onsite
Schedule: Nightshift
Campaign: US Travel (Cruise Ship) | Outbound Sales | Launch Campaign
What's in it for you?
Competitive Salary PackageNon-capped commissions/incentivesHMO on day 1 plus 2 Free HMO DependentsGroup Life InsuranceMedical & Optical Reimbursement20 days Paid Leaves3 days Bereavement Leave with Financial AssistanceCareer GrowthRecruitment Process: Initial Screening > Assessment > Initial Interview > Final Interview
Job Summary:
Ensuring that all operations are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements. Coordinate all organization’s operations. You will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies. You will manage a team of experts.
Job Responsibilities:
To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication between the Teammates and Management.Delivery of team sales, service level components, quality and productivity targets & indicators.People Management, including all HR related issues, as well as staff development.Operational Management: Managing the floor, adherence to schedule.Ownership and problem resolution.Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.Responsible for Training and development of staff.Recommendations for product and process development based on customer feedback and analysis of the same.Conducting performance appraisal for the team.Compiling reports on team’s performance and customer feedback.Communication and being a focal point of dissemination of information from management to team and vice versa.Work closely with team members to solve customer problems. Also needs to understand the agent's problems and weaknesses.Offers solutions and suggestions for process and product improvement to management.Required making decisions on any matters relating to improving revenue generation & customer satisfaction with regards insofar as it affects call handling processes. Possesses certain additional supervisory level authority for reversal of charges.Responsible for making decisions on training requirements for team members and adjusting targets to suit the needs of the business.Qualifications and Key Competencies:
At least 2 years’ experience in similar capacity is required for this positionStrong skills in performance & people managementExperience on phone, email and live chat support preferred but not requiredExperience in Outbound Sales Campaign is requiredHas strong verbal and written communication and comprehension skillsGood problem solving and critical thinking skills with focus on issue resolution and customer satisfactionResourceful, able to multitask and has high attention to detailsFlexible and has the ability to quickly adjust to frequent process and information changesPreferably employees with experience in stakeholder managementFull-Time position(s) available.