about CHANGE HEALTHCARE:
Change Healthcare is a healthcare technology company that offers software, analytics, network solutions, and technology-enabled services to help create a stronger, more collaborative healthcare system. Change Healthcare Philippines is a captive center in the healthcare industry- they are a registered business entity here in the Philippines but their headquarters is in the US.
POSITION SUMMARY:
The Accounts Payable Customer Service Representative (AP CSR) job is to research and answer inquiries into Accounts Payable-related issues. This role is crucial in maintaining AP vendor relations and supporting internal CHC business partners.
SUMMARY OF DUTIES AND RESPONSIBILITIES:
ANALYSIS
This job must be able to thoroughly research and convey findings as they relate to invoices being processed through the system. It is important that the person in the job be able to use cognitive thinking to ensure that all avenues are exhausted before relaying findings in regard to inquiries.Determine any root causes for errors in invoice processing and to be able to suggest means to prevent the errors.The person needs a vast knowledge of the systems used to process invoices in order to determine which avenues of research to employ.INNOVATION
This job is responsible for carrying out duties within the guidelines of the company specifications. Processes are for the most part firmly developed, but innovative ideas can be presented.JUDGEMENT AND DECISION MAKING
This job is required to make minor decisions as far as research and data errors based upon written guidelines and experience.Decisions can impact vendor relations, so they must be made with discretion.QUALIFICATIONS/COMPETENCIES:
Customer mindset: Proven ability to engender client trust and build relationships through partnering with clients for innovation and providing high quality products and services.Driving results: results-oriented style with a high degree of analytical ability and proven problem-solving skills.Leading change: ability to thrive and quickly adapt to change in a dynamic, fast-paced industry and work environment.Ability to communicate effectively at all levels of the organization with an open, honest and direct communication style that establishes an empathetic and effective relationship.Understands and utilizes workforce analytics: Continuously uses data and metrics to achieve best-in-class results and business goals.EDUCATIonAL REQUIREMENTS
Bachelor's degree in Accounting, Finance, Business Management, or other related field that focuses on Accounting and Customer Service is preferred.High school education/GED may be considered.RELATED EXPERIENCE REQUIREMENTS
With at least 1-2 years of experience in Accounts Payable processing.Experience working in a customer service-oriented position.Strong written and oral communication skills is required.Ability to effectively communicate in a clear, concise manner with both internal and external customers.Ability to use cognitive thinking and ability to research and convey results.Working knowledge of Oracle and/or Onbase is preferred.