Job SummaryThe Global Customer Care Associate receives, evaluates, and answers customer inquiries in a timely manner. They will also interact with customers via phone and email to provide information in response to routine inquiries about background check searches and may handle and resolve general issues or complaints. This position is responsible for enhancing each customer's relationship with First Advantage. Support is primarily delivered through email, chat and occasionally via phone. Each email is unique in that there are no scripts to follow. Success in this role requires strong organizational skills, high attention to detail, effective time management, solid decision-making, keen problem-solving skills, and excellent communication.
Requirements
Graduate or has accomplished at least 2 years in a college course, Psychology, Business Management, Communications, Advertising, Marketing and other related courses. (College undergraduates, High School graduates and career shifters are also welcome to apply)0-2 year of experience in a customer-facing or knowledge delivery role.Knowledge of common computer configuration.Strong computer navigation skills.Communicate in a clear and concise manner.Ability to work in a logical flow to isolate causes of problems and determine potential solutions.Ability to effectively prioritize and perform multiple tasks in a dynamic, fast-paced environment.Ability to quickly connect with people, establish a rapport, express empathy, and project confidence.Ability to work collaboratively in a team environment.Prior experience with Microsoft Windows Operating Systems and ISPs required and prior Customer Care and/or background services work related experience preferred.Prior experience with Microsoft Office (excel, word, and outlook) preferred.Passion and enthusiasm for delivering an extraordinary customer experience.Must be willing to work in Alabang, Muntinlupa once we return to the office setup.Full time positions available.Amenable to work on a permanent night shift scheduleTemporary work-from-home arrangement------First Advantage Privacy Vision First Advantage is committed to the responsible use of information and protecting individual privacy rights. First Advantage strives to provide services to businesses, consumers, non-profit organizations and government agencies that help reduce fraud, mitigate risk, facilitate more informed decisions, and make society safer, in ways that protect consumer privacy. We aspire to protect consumer privacy through the design of our products, by credentialing, monitoring, and auditing our customers as appropriate, and through other information security safeguards. We also strive to promote transparency through consumer education initiatives, privacy principles and policies, and appropriate opportunities for consumer choice, access, and correction with respect to personal information about the consumer. For more information about the data privacy principles of First Advantage, you may visit our website at www.fadv.com. By clicking the "APPLY" button, you are agreeing to our company's Data Privacy Policy.