HGS Offers:
• Competitive Salary Package
• Night differential
• Paid leaves
• Rice Allowance
• Medical and Life Insurance
Minimum Qualifications:
• Accepting Senior High School, High School graduates, or College levels with at least 6 months of BPO experience. (Preferably with upselling or sales experience in the BPO)
• Good to excellent verbal and written communication skills
• Ability to work in a non-scripted environment
• Proficient in MS Office and Internet browsing
• Amenable to work in shifting schedule, weekends and holidays
• Amenable to work onsite
Position Summary:
• Responsible for delivering outstanding customer service
• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.
• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.
Role Responsibilities:
• Handles inbound calls/email/chat, through the use of proactive customer service
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the service
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
• Manipulate systems and escalate issues to the appropriate personnel for final resolution
• Adheres to HGS’ policies and procedures and maintain a positive attitude in support of HGS’ Commitment to Excellence.
• Performs other duties as assigned.
HGS office:
QC site: 11th-21st Floor Bridgetowne Zeta Tower, E. Rodriguez Jr. Avenue, Barangay Ugong Norte, Quezon City
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