Area：Metro Manila (NCR) Mandaluyong
Industry Category：Services
Position：Customer Service
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level：Open to all levels
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：Negotiable
Our client is looking for a Marketplace Support to join their creator community!
Responsibilities:
Performing payment verifications and approvals.Conduct social media checks and verification.Responding and assisting social media influencers and brands participating in the marketplace via online chat.Assigning conversations to relevant team members for escalation.Provide chat-based support during AU, UK, or US business hours.Assisting with minor tech related issues, issue diagnosis, resolution, and if not escalation.Passing on key information to team members to assist with blog topics for growth team and areas of improvement for the product team.Answering FAQs with template responses tailored to each question where necessary.documenting and tracking questions from customers for the creation of communication templates and for monitoring and reporting.Assist the local team check processed transactions for compliance prior to payment being processed.Assist in the execution of marketplace business processes.Requirements:
With at least 3 years of work experience in customer support, particularly in voice, email or chat.Work experience in a high energy, productive environmentExcellence in both written and spoken communication.Exceptional comprehension and writing skills.High proficiency using computers (typing, quickly navigating between various tools) and software.Excellent problem-solving skills, ability to connect effectively what users are asking for with answers to their true issues.Passion for creating support experiences that exceed users' expectations.Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of usersA bachelor's degree from any field is preferred but not a requirementWillingness to work on UK shift (4PM-1AM), US shift (9PM-6AM) or AU shift (6AM-3PM), totaling 40 hours per week._________________________________
*Hybrid Work Set-up, must be willing to report in Sheridan, Mandaluyong.
*Shift rotation every 3 months.