EMAPTA is looking for a Customer Account and Credit Specialist to support our US based client, StoneCalibre.
Headquartered in Los Angeles, CA, StoneCalibre is a privately funded investment firm specializing in the acquisition of lower middle market companies. Founded by Brian Wall, previously a long-term Partner at Platinum Equity, StoneCalibre is focused on making investments in both special situations and quality long-term capital investment opportunities.
Position Summary: The customer account and credit specialist manages and completes all internal requests for new customer accounts and/or updates the existing accounts in accordance with company policies to ensure the data integrity and quality of customer master data.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily (other duties may be assigned). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Accurate setup, review and maintenance of Customer Master Data in the appropriate business unit.Review customer data submitted by Customer services or other requestors for accuracy and completeness.Follow company processes to ensure SOX and internal control compliance.Grant appropriate terms for new and existing customers following department guidelines.Manage customer relationships (their AP departments) across multiple business units and ensure the same terms and collection process.Develop monthly customer aging reports for assigned business units with proposed actionsCollect information for other business units and develop a total CalibreScientific summary monthly customer aging report.Generate ad hoc customer sales reports to support activities.Reviewing open accounts for collection efforts.Use a variety of collection activities, including Make outbound collection calls in a professional manner while keeping and improving customer relationsResolve client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.Review and monitor assigned accounts and all application collection reports.Provide timely follow-up on payment arrangements.Manage customer collections process with appropriately and timely communication and follow up.Work with collections, if necessary, to ensure payment of delinquent accounts.Provide management key reports on a timely basis to ensure proper transparency and follow up.Qualifications
Experience in BPO Setting is a mustGraduate of degree in accounting, finance, or related courseMinimum 1-3 years’ experience in the same roleProficient in Microsoft Office Tools, Spreadsheet and Accounting softwareAble to exercise discretion and maintain strictest levels of confidentialityAmenable to work at night or overlapping shifts with our US clientsThe position will have the flexibility to work from homeGENUINE CAREER OPPORTUNITY WITH AMAZING BENEFITS AWAITS!
Full system training, as well as ongoing support will be providedAbove Average compensation package5-day work week - Weekends off!Permanent WFH - IT equipment to be provided by EMAPTAMidShift / Overlapping EEST schedule with our clients (Semi-Flexi)Prime location and access to top-of-the-line facilities and technologiesHMO coverage including 1 dependent upon hire20 Leave credits per year consumed at your discretionExposure to world-class, high-level management from foreign direct superiorsEmployee engagement activities