Employee Relations Specialist

Summary: 

To assist the Principal HR Specialist, may supervise HR Coordinators, manage and ensure day-to-day operations meet standards and achieve goals in the assigned functional area of Human Resources (such as Associate Relations, Benefits, HR Help Center, Payroll, Recruitment, Timekeeping, and Risk).

General Responsibilities:

1. Provides functional support in the assigned sub-function, including but not limited to:

Associate Relations

Oversees day to day management of Associate Relations (AR) administration processesSupervises and accounts daily case management included but not limited to AR-related cases, inquiries and notificationsLiaises with associates on AR related inquiries and ensures that inquiries are responded timely and logged accuratelyPrepares AR documentation and AR-related reports for audit, and must be submitted on designated timeAnalyzes data - case trends, AR-related monitoring, etcEnd to end handling of AR-related tasksConducts Learning Session, New Hire Orientation and People Manager onboardingServes as an AR partner to other stakeholdersConflict resolution and mediation

3. May be assigned / rotated across related sub-functions, including but not limited to sub-functions within HR

4. All other job-related duties that may be assigned from time to time

Basic Qualifications:

College graduate or 10 years equivalent work experience

Skills Required:

Associate Relations: Knowledge in Philippine labor laws and regulations, strong case management experience, project management and process improvementAll roles: Excellent oral and written communication skills, analytical skills, customer focusAmenable to work in AlabangAmenable to work in a Mid Shift/Flexible schedule

Preferred Qualifications:

Preferably graduate of Psychology, Business Administration, Marketing, Communication Arts or other related courseWork in a BPO industry