Production Support | CSR | Supply Chain and Logistics experience

Production Support AssociateWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/ANEVENTS AND PROJECT COORDINATOR?Our awesome client, a leading Merchandising company based in US is looking for a/an Events Coordinator to be part of their marketing and sales team.WHAT WILL BE YOUR MAIN RESPONSIBILITIES?Enrich sales orders and generate purchase orders in Oracle EBSDirect day to day order processes, including timelines, quality, proof approvals, shipping and trackingManage order scope changes including updating PO’s, sending revised artwork and gaining client approval on changesEnsure orders are turned over to Post Production Associates within 1 business day of order going into productionCommunicate timely order status to the Account Manager, CSC and/or clientProactively manage order milestones and provide solutions to issuesInform Supervisor of any potential issues with orders and workloadReporting as requiredComplete Art Tickets, value-added services and other internal documents as requested by the Account ManagerPartner with various departments within BDA to increase gross profit revenue, minimize cost of goods sold and ensure customer satisfaction while leveraging overall BDA spend.Identify and act on selling added value services (e.g., creative, fulfillment, printing)Provide outstanding customer service in handling issue resolution and customer escalations.Achieve individual performance metrics and measurementsMaintain high levels of professionalism when interacting with BDA employees and clientsComplete other job duties and projects as assignedOther job duties as assignedWHAT ARE WE LOOKING FOR?Possess outstanding customer service skills to work with both internal and external clientsMust be a highly productive, self-starter with strong negotiation and problem solving skillsAbility to multi-task and prioritize effectively while possessing excellent time management and organizational skillsAbility to partner with account management team member to support achievement of account objectivesPositive, teamwork and collaboration skills with a proven ability to build strong relationships with customersAbility to make sound decisions in the face of change or in situations of ambiguityExcellent written, verbal and interpersonal skillsAbility to understand documented processes and procedures and make decisions accordinglyExcellent problem solving and project management skillsStrong computer skills with proficiency in MS Word, Excel and OutlookRequired Skills and QualificationsExperience Requirements:3+ years in sales or supporting salespeople3+ years customer service management1+ years in merchandise industry4 year college degree preferred but not requiredExperience with Oracle E-Business Suite preferred, but not requiredOther Requirements:Must be amenable to work at nighttimeMust be amenable to work in Pasig City