At TTEC, we’re all about the Human Experience. Elevated. As a site-based Customer Service Representative at Araneta, Quezon City, you’ll be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Araneta office at 15F Gateway Tower, Cubao, Quezon City
What You’ll be Doing
Do you have a passion for helping others and giving them a peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers experience being just average or an exceptional one.
During a Typical Day, You’ll
Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services Open and maintain customer accounts and information Resolve technical issues with patience and understanding Positively participate in company events, team activities, and continuous learningWhat You Bring to the Role
Completed at least 2 years in college (without back subjects or failing grades) or SHS graduate Great verbal and written communication skills including grammar and spelling You lead by example and work with your team to contribute to the overall success of your client program Comfortable with decision making by assessing the situation, researching potential solutions and making recommendationsWhat You Can Expect
Competitive pay and performance-based incentives Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like: Privilege to join the morning shift program (selected account only) Company-sponsored HMO with Health & Wellness programs for you and your family Educational assistance through tuition reimbursementA Bit More about Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.