• Schedules work to guarantee accurate phone coverage; looks after priority of phone calls and changes escalated phone calls to ensure settlement to difficulties.
• Prepares standard reviews to monitor work load, response time and value of input.
• Assists in preparing and implementing division desired goals and makes suggestions to administration to boost efficiency
• Picks up telephone messages and delivers important information/ recommendation to consumers.
• monitors mail, fax and electronic mail to render user services.
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