• Facilitate cold and warm calls to prospective leads, schedule and follow through on calls with leads and current customers
• Source and work customer referrals
• Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed
• Promote specific products as directed by upper management
• Inform leads and customers of current promotions and discounts
• Maintain positive business and customer relationships in the effort to extend customer lifetime value
• Develop sales strategies
• Track all appointments, sales, complaints, status reports, etc. thoroughly for Administrative review
• Identifies sales opportunities by defining market, competitor's share, and competitor's strengths and weaknesses
• Ensure that the company targets are met and exceeded
Communication and Working Relationships
• Achieving and maintaining high standards of service delivery at all times
• Provide satisfactory and timely responses to all correspondences and other enquiries
• Attend industry functions, such as association events and conferences, and provide feedback and information on market trends to the team.