Seasonal Customer Service Representative (B2B with Fixed Weekend off and hybrid work setup) – US pub

KAR Global is the leading digital platform offering end-to-end solutions for the automotive wholesale industry. Our platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies, and financial institutions. We interact with our customers through many channels, including email, phone/text, and chat. We are looking for team members who get revved up making connections with our customers to ensure inquiries are processed promptly, properly, and professionally.

Our Customer Care Representatives strive to provide a world class service experience with every customer interaction. They serve as the face of our company and collaborate with many departments to drive first call resolution.

Key Tasks and Responsibilities:

Support inbound inquiries from internal and external customers as they interact with our online tools, products, and services.Follow up or initiate outbound calls to ensure our customers are provided with the information that they need.Tenaciously resolve product or service problems by identifying issues quickly, clarifying the customer’s request, determining the cause of the problem, and selecting/explaining the best solution to solve the problem with the goal of attaining First Contact Resolution.Handle and resolve customer issues and understand when to escalate or advance customer issues which require next level review.Partner across various departments to meet customer service levels quickly and seamlessly.Actively contribute to the team effort by exceeding customer expectations and maintaining a positive and contagious attitude with co-workers and customers.Collect and provide accurate, valid, and detailed information by using the right methods/tools and following procedures for creating cases in Salesforce CRM including entering accurate and concise case notes.

Qualifications:

Candidate with at least 2 years of work experienceCandidate must have good verbal and written communication skillsCandidate must be a college graduate or with equivalent work experienceCandidate must be willing to work on a night shift schedule in a hybrid work set-up

Salary and Benefits:

P39,000 Salary PackageP30,000 base PayP6,000 Non-Taxable Allowance10% Night Differential