Team Executive Assistant (Client Relations)

PwC Acceleration Center Manila (hereinafter, the “Company” or the “Center” or “PwC AC Manila” or “AC Manila”) is a joint venture of PricewaterhouseCoopers (“PwC”) Firms from across the Asia Pacific. It was established to provide professional services to support PwC member Firms in the Asia Pacific, Americas, and European regions only, excluding clients registered and based in the Philippines.

PwC AC Manila is part of a network of PwC service delivery centres around the globe, known as the PwC Acceleration Centers and is staffed by specialized professionals connected through common methodologies, tools and metrics. This strategy is designed to ultimately increase value for our clients and our PwC member firms through improved productivity, enhanced quality and lower cost of delivery.

We are guided by “The PwC Professional”, our global framework for defining and encouraging leadership at all levels. The five core attributes of the framework--whole leadership, technical capabilities, business acumen, global acumen, and relationships--guide all PwC AC Manila employees in providing value for our business and our clients.

POSITION / ROLE SUMMARY:

The Team Executive Assistant (Client Relations) role provides support to the Assurance delivery teams in AC Manila, specifically in managing their resources via a work allocation tool (Talentlink/Dayshape). This person is also instrumental in ensuring team compliance with territory requirements and adherence of staff to policies set by the firm.

WHAT’S IN IT FOR YOU:

This role will allow you to apply and expand your customer service and project management skills as well as efficiency and flexibility in a fast-paced work environment. You would also get the opportunity to collaborate and work closely with teams in PwC territory firms.

KEY RESPONSIBILITIES:

Will work with the assigned sub-groups in monitoring compliance with Territory risk and regulatory requirements (e-learns, pff completion, drcc, qcc, VDI, etc)Escalate themes/concerns of the delivery team to Operations Manager and / or Sector Leader, as neededAssist in the implementation of best practices within the sector.Implement business initiatives including prompt corrective action plans for teams with below threshold performance and productivity.Take action on issues which prevent teams from working effectively.Liaise with stakeholders on a regular basis to understand delivery timetables and client service expectations.Assist in assigning work based on the team's availability and capacity, which may include contributing to sustainable utilization of delivery team resources across the AC.Identify, present, and suggest areas for process automation specifically in areas relating to project management

QUALIFICATION REQUIREMENTS:

Educational Background

Bachelor's Degree

Essential Requirements

Work Experience: Senior Analyst (3 to 4 years)Must possess a superior working knowledge of the following applications consistent with Firm’s standards: (MS Office applications, particularly Powerpoint and Word , Google Suite applications, particularly Slide and Doc)Effective verbal and written communication skillsExhibit competency in doing project managements and / or project coordinationthe proficiency to accomplish complex tasks and projects quickly with minimal to no guidance

Preferred Experience / Skills

seeking diverse views to encourage improvement and innovationparticipating in various staff and retention activitiesDemonstrate extensive ability and/or proven record of success in identifying and addressing client needs.Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.Must be able to meet deadlines in a fast-paced environment.Strong ability in working effectively and communicating with team members at all levels, including senior managementUnderstanding of audit concepts