Account Manager | Enterprise Accounts

 JOB SUMMARY

Responsible for planning, analyzing, implementing and directing of Enterprise accounts management services, systems and procedure, and ensures effective and efficient operational activities and provides solutions that enhance Enterprise accounts operations.

GENERAL RESPONSIBILITIES:

Monitors the contract management of the Account Officer covering the Enterprise accounts.Leads and provides assistance in the Enterprise accounts management acquisition especially with high potential or high-profile billers.Manages the evaluation of Enterprise accounts management to be acquired based on the assessment provided by the Account Officer.Ensures proper negotiation and implementation of accounts acquired.Monitors, reviews and manages project initiatives that are related to the growth of the volume of the enterprise accounts assigned to the Account Officers. Analyzes and resolves operational concerns to improve the bills pay service and increase volume.Conducts regular business review meetings and site visits to enterprise accounts (head office, regional and branch offices)Reviews and manages the regular evaluation of the performance of each enterprise accounts based on the following:

Contract terms and conditions (e.g. service fee negotiations/monitoring, additional payment types, accountability)

Transaction volume

Timely upload / posting of payments to the biller

Remittance of collection

Biller policies and guidelines

Technical development and deployment

Erroneous transactions and adjustments

Customer complaints reported

Marketing Activities

Other Potential Business Applicable

Ensures that Account Manager properly communicates and implements new initiatives, directives and advisories (biller-related) in all concerned branches.Reviews and monitors the results of the assessment on the identification of potential areas of growth. Determines areas that needs improvement of the biller market share and identifies and activates other potential services with the partner account.Regularly prepares and submits the consolidated account status report on the following:Transaction volume performance (Actual vs Target)Analysis of the volume trend per biller (prioritizing the major biller partners)Plans and programs for improvement of biller transactions.Regularly checks on the status collection of service fees and other receivables from the enterprise accounts. 

QUALIFICATIONS:

At least five (5) years work experience preferably in Sales IndustryGraduate of a Bachelor’s degree in Business Management, Sales, Marketing and Industrial Engineer and/or other related courseProficient on MS OfficeExtensive experience in sales and marketingExcellent written and verbal communication skillsExcellent presentation and negotiation skillsHigh attention to detail and service-orientedClient Acquisition, Development, Maintenance and ManagementClient RetentionCustomer Satisfaction