Candidate Profile
· Must be a seasoned Operations Director
· Experience in handling healthcare portfolio with a span of at least 500 to 1,000 HC
· Financially savvy, very good with P&L
· Highly entrepreneurial, with experience in driving business growth
Job Description Summary
• The Director, Service Delivery provides a focal point within the project delivery structure for client-specific issues by ensuring client satisfaction through the delivery of the solution based on contractual requirements.
• The Director, Service Delivery responsible for the overall project plan, budget, structure, schedule and staffing requirements for the Delivery organization.
• He/She manages the efforts of Concentrix and client employees, as well as third party vendors, to ensure that the integrated solution provided meets contractual needs.
• Provides the overall leadership to the Service Delivery team and owns the cost management of the service and the delivery of the contract obligations documented in the SLAs
• They build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW).
• They work with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations with regard to assigned Concentrix team operations.
• They manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization.
• They manage Concentrix resources and coordinate client resources to deliver services and solutions to support the client organization.
• They help identify growth opportunities and contract profitability. They own quality for service provided by the delivery organization and is responsible for tracking and reporting on service level performance.