Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
The Assistant Manager - Human Resources is responsible for administration and systems maintenance for the HR department. This role will produce company-wide reporting, process updates timely within the various HR systems, ensure proper coding of employees for billing purposes, and support timely completion of benefit tasks. This position is a centralized SME for the HRIS system, internal company processes involving HR, and communication processes with external HR vendors.
Job Requirements:
Estimated % of workflow:
General HR Responsibilities = 70%
• Assist employees with their concerns and questions
• Conduct and participate in internal and external audits
• Coordinate escalated issue resolution
• Support regulatory compliance and research
• Process HRIS changes and maintain accuracy
• Maintain supporting termination documentation
• Support background and drug screening process
• Daily, Weekly and Monthly reporting for HR Department
• Bi weekly and monthly attrition reporting
• Applicant Tracking reporting
• Ad Hoc reporting out of HRIS or ATS systems for Support Center
• Daily updating and administration of various HR and Benefits systems
• Ensure proper entry of new hires for support center
• Ensure transfer of data to benefits vendor is seamless
• Confirm terminations in HRIS system are passed through timely to benefits vendor to lower financial risk for company
• Update Benefits vendor based on QLE’s
• Provides functional and technical troubleshooting for all HR, TA, and benefits systems
• Runs audits to validate HRIS data
• Performs mass data updates, exports, imports, clean-ups, and researches/reports on any data discrepancies
• Conduct system training sessions for Site HR personnel
Benefit Administration = 15%
• Manage the benefit enrollment process
• Monitor benefit deduction changes in payroll
• Point of contact for all benefit questions from employees
• Organize and Administer new hire and annual open enrollment
• Process change requests for benefit enrollments and cancelations
• Point of contact and administrator for site 401K
• Review and approve Unemployment documentation and appeals
• Manage and approve leave documentation
• Manage and process Worker’s Comp claims and OSHA 300 log
• Backup Support Center Benefits Specialist
• Daily and weekly communication and follow up with Benefits Manager and Field HR on benefits related reporting requirements
onboarding = 10%
• Manage the onboarding process
• Oversee the physical and electronic file completion
• Monitor the background check and drug screen results
• Oversee the I-9s and e-verify process for all new hires
• Support Talent Acquisition through seasonal ramp hiring effort
Payroll Administration = 5%
• Oversee the processing and approval of payroll
• Other duties and special projects as assigned
Qualifications:
• Bachelor's degree and two to three (2-3) years Human Resources experience, or equivalent combination of relevant education and experience
• Excellent verbal and written communication skills
• Proficient PC skills including: Word, Excel, Access, and PowerPoint
• Strong attention to detail, follow-through and excellent organization skills
• Strong customer service orientation demonstrated by flexibility
• Ability to work as a member of a team
• Ability to handle multiple tasks simultaneously
• Strong sense of urgency, adaptability, flexibility and resourcefulness
• Ability to exercise independent judgment and come up with creative solutions/processes
• Proven ability to work in a fast paced, dynamic environment
• Ability to appropriately handle confidential and sensitive information
• Prior experience working with a web based HRIS system preferred
• Knowledge of Federal, State and local regulations to include FMLA, ADA, EEOC, OSHA, FLSA, Worker's Compensation and Leaves of absences