Why we’re awesome?
SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”.
What does this mean?
We work with some of the world's most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.
Our client roster includes HotelTonight, Warner Music/Level, SeatGeek, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.
Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!
SCOPE OF JOB: The Data Entry attracts potential customers by answering product and service
questions; suggesting information about other products and services. Process orders, prepare
correspondences, and fulfill customer needs to ensure customer satisfaction.
Main Duties and Key Responsibilities:
· Inserts client and account data by inputting text based and numerical information from source documents within time constraint
· Compiles, verifies accuracy and sorts information according to priorities to prepare source data for computer entry
· Reviews data for deficiencies or errors, correct any incompatibilities if possible and check output
· Researches and obtains further information for incomplete documents
· Applies data program techniques and procedures
· Generates reports, stores completed work in designated locations and performs backup operations
· Scans documents and print files, when needed
· Maintains information confidentiality
· Respond to queries for information and access relevant files
· Complies with data integrity and security policies
Requirements:
· Background in financial/accounting familiar with financial terminologies
· Proven data entry work experience, as a Data entry operator or Office clerk
· Experience with MS Office programs and data programs, preferably Google Workspace
· Willing to work on shifting schedules
· Able to work in a fast-paced environment
· Typing Skill: 35 WPM with 95% accuracy.
· High attention to detail and concern for accuracy.
· Ability to work independently.
· Problem-solving skills, and ability to think systemically.
· High school diploma; additional computer training or certification will be an asset
Good to have:
· Ability to communicate in english clearly and concisely, orally and in writing.