Responsibilities:
Ensure all deliverables are completed correctly and completed per Service Level AgreementPerform research, processing and reconciliation of paymentsProcess requests and claims received via SWIFTPrepare and send reports to stakeholders and Management teamAddress and close out queries received from internal partners and customers correctly and on a timely mannerIdentify and escalate issues in a prompt and timely manner which may impact serviceAdopt best practices by partnering with other transaction processing teamsWork closely within the team to ensure all the daily activities and checklists are completedActively participate in new projectsMaintain control of the environment in respect of JPMorgan & Chase Co. policies and the local regulatory rulesQualifications:
2-3 years of working experience. Background in BPO and/or Banking industry is an advantage preferably with Accounting and Finance background.Works collaboratively, shares information and effectively communicates with team members; departmental management and partners in Sales, Service and Product.Able to prioritize work and multi-task without making errors.Demonstrates analytical and problem solving abilities while processing with a mindset of accuracy and attention to detail.Process orientation with ability to understand upstream and downstream implications.Ability to understand billing processes and associated detailsAbility to perform detailed research, resolve issues, close them out and follow up with the impacted partner about how matter was resolved or outcome of research.Ability to understand the nature of work and ask logical questions about whether or not what is being requested is what is intended.Requires strong computer skills, common PC based software packages including MS Excel, Word and Powerpoint.Bachelor’s degree in accounting or finance is preferred. Bachelor’s degree is required.Must be fluent in English language: Verbal, Written and Conversational.“Diversity, Equity and Inclusion are the cornerstones of our culture at JPMorgan Chase. We embrace diversity, recognize that diverse talent strengthens our workforce and is linked to our success. We are bound to a culture of openness, meritocracy and believe in giving everyone an equal opportunity to succeed while bringing their whole & authentic selves to work. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. We believe different perspectives add strength and creativity to the work we do and results in enhanced client & employee experience. If you are passionate, curious and ready to make an impact, we are looking for you to help us grow and position our businesses for the future.”