Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Universal Banker – Davao Branch.
A branch based customer facing role focused on servicing through over-the-counter transactions and customer service functions, to meet and greet customers upon branch entry and provide expert advice on digital channels, respond to any simple servicing queries and direct to appropriate channels.
The jobholder will also undertake lower risk product sales (up to and including account opening) and use EDRAS (Engage – Discover – Recommend – Act – Service) sales process to discover more complex customer needs for referral to sales staff and/or branch specialists.
Delivers customer service proposition by providing a consistently excellent customer experience and engaging and assisting customers to use Digital and self-service channels where appropriate.
In this role, you will:
Engages and discovers Customer Needs on Branch EntryFulfills Customer NeedsAcquires New to Bank CustomersDelivers Service ExcellencePromotes and delivers Digital EngagementSupports the BranchProtects the Bank - through vigilance against fraud, knowing your customer, adhering to regulations/policies and minimizing operational riskAchieve your personal WPB performance metricsMeet customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response either face to face or at the telephone.To be successful in this role, you should meet the following requirements:
Understanding of WPB products and servicesKnowledgeable on branch systems (i.e., HUB / SFE / CRMS / Evolve, among others)Should attend the following courses: signature verification, counterfeit detection (PHP and FCY)Should be aware of foreign exchange and related regulationsKnowledge and application of branch processes and guidelinesApplicable to candidates with immediate right to work in the PhilippinesHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.