Client Services & Operations Support Officer (Trade / Supply Chain Finance)

about the roleBuild a rewarding career in an innovative and collaborative environmentJoin a team of diverse professionals in an organization that prides itself on diversity of people and thought.  Work with a team that values collaboration and innovation & Utilize your Stakeholder Management skills

Role Location: Solaris One Building, Makati

Role Type: Permanent, full-time role

What will your day look like

As a Client Services & Operations Support Officer (CSO), you will be coordinating and tracking onboarding and/or ongoing Customer Due Diligence (OCDD) cases while delivering service excellence, client satisfaction and ownership of continuous improvement initiatives and developing client solutions.

This role will also develop and implement strategies to improve processes with a focus on creating efficiency and enhancing customer experience. 

Key Accountabilities include:

Manage day-day Service and Production capabilities for the PH branch - ensuring quality and timeliness of team deliverablesEmbed a culture for market-leading Service differentiation - ensuring staff are actively engaged with customers and internal stakeholders leading to optimized customer outcomesEnsure service levels are aligned to customer value through application of Tiered Service offeringManage and influence key stakeholder expectations and communications, to ensure problems or issues are identified and resolved by effectively communicating with stakeholdersWhat will you bring?

To be successful in this role, you will ideally bring the following –

Strong customer advocacy leading to proven service differentiationAbility to engage customer/stakeholder and support change through partnering and collaborative working with focus on customer and business value and delivery of benefits.Trade Finance/Supply Chain Finance knowledge/experienceDisplays ANZ values.So, why join us?

At ANZ, everything we do boils down to ‘why’ – our Purpose – to shape a world where people and communities thrive.

As a Purpose-led bank we have committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and housing affordability.  We deliver these sustainability commitments with our customers, in our business and across the communities where we operate. 

We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.