Customer Experience and Retentions Representative

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines. We have 15-years’ experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding ourCustomer Experience and Retentions team Acquire BPO is currently looking for Customer Experience and Retentions Representative (Retentions Specialist) to support us, RingCentral: Provide the best customer experience by means of naturally gravitating to resolve the presented issue (cancel or downgrade or just plain feedback) without prejudice to the customer’s manner of expression in relaying the message To be successful, candidates must: 1+ years’ experience as a retentions or sales representative or accumulated years in experience Demonstrated track record of meeting and exceeding quota or set metrics Strong time management, interpersonal, conflict resolution, and collaborative selling or retention skills Results-oriented representative who is dynamic and with keen attention to detailsB2B selling / Software / SaaS experience preferred Adequate knowledge about Cloud-based applications, VOIP, PBx, Telephony and UCaaSStrong business acumen is a must, experience with Small Business end customers is a plus BS/BA or equivalent education and relevant experience Excellent customer service orientation, face-to-face and on the phoneExcellent oral and written communication skills including listening and presentation skillsStrong interpersonal skills, ability to convey and relate ideas to othersCan make critical decisions that is both legal, moral and ethical with very little supervisionAbility to learn and adapt quicklySelf Starter with a history of great decision making, planning, and execution to resultsAbility to excel in a team-oriented, collaborative, and fast-paced environment Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint Vibrant and energetic attitude, willingness to perform and get things done while having fun Applicants must be willing to work in Cubao and Ortigas Duties and responsibilities: Attend to all the customers ask and concerns on a timely manner Formulate and ask relevant and important questions Pacify customers and be proactive in solving customers issues Make critical decisions that is both a win for the business and the customer Empathize with the customer, listen attentively and able to offer necessary appeasement to address the reason for cancellation or downgrade Keenly document the transaction and customer interaction using the approved tools provided by the company Provide the best customer experience by means of naturally gravitating to resolve the presented issue (cancel or downgrade or just plain feedback) without prejudice to the customer’s manner of expression in relaying the message Collaborate with other teams, segments or business units to apply apt solution to the customers reason for engaging CERT Accomplishes all assigned task and responsibilities morally, legally and ethicallyFollow set processes, protocols, company rules and team/segment house rules including but not limited to established and implied procedures Apply the highest form of integrity-based decision making, documenting and credit declaration both overt and personal Nice-To-Have: 1. Resume or curriculum vitae that has full disclosure of past work experiences, with tenure, job description and primary responsibilities 2. Willing to work in a dynamic, fast paced and ever-changing environment What we offer: RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.) Temporary Hybrid Setup until further noticeComprehensive HMO package (medical and dental) Personal Time Off Leaves Employee Assistance and Wellness ProgramsRingCentral’s Global Ops team works collaboratively to provide cohesive support and strategy that build, nurture and lead all aspects of the business. That’s why we’re the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $18 billion, 30%+ annual growth and a $.1.5 billion annual revenue run-rate. RingCentral has become the #1 global cloud-based communications provider because we’re not just selling solutions; we’re changing the nature of communications. This is an opportunity to lead a massive change in the way teams and organizations collaborate. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. To know more about the Acquire-RingCentral Manila collaboration, you may visit www.ringcentral.com.ph  By completing your application for this role, you: Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities Have read and agreed to our Data Privacy Policy