Qualifications:
With degree in Businees Management, Sales or Marketing, or other related course.
With at least six (6) months related work experience in marketing or customer service
Has good communication skills, marketing skills and interpersonal skills.
Should be persuasive, assertive, creative and result-oriented.
Has the ability to work under pressure and handle challenging situations
Should have strong convincing power and teamwork skills.
With good attention to details and accuracy
Computer-proficient
Duties and Responsibilities:
Provide Excellent Customer Service to both Borrowers and Loan Consultants from receiving and even after the release of loan.
Receiving of client’s application form and requirements.
Screening (Pre-qualifications, Validity of documents, hold/negative areas/country/agencies)
Run proper Masterlist and FFCC.
Encode and update details of client to our Loan System and Transmittal.
Orient the client regarding our Loan Products and Loan Process.
Process and monitor applications until release of loan.
Follow up clients to submit their pending requirements.
Update clients about their loan application’s status with us.
Confirmation of loan details in the absence of branch LP/TA