Email and Chat Support | Reservations

Our client is looking for Customer Service Representatives to become a part of their awesome team in Makati.They are Property Management SaaS-based company in the travel industry which takes short-term and vacation rental businesses to a unified and more efficient platform to work from. If you are committed to working and growing the business, then you are what we need. They offer a dynamic friendly start-up environment with a young, fun, and smart group of people. JOB SUMMARY:As a Customer Service Representative, you will be responsible for providing timely responses to customer concerns. You shall assist Property Managers and/or Owners who rent their properties online. ROLES AND RESPONSIBILITY:Communicating efficiently and effectively with customers via Email, Chat and Voice CallsAnswering general inquiriesProviding basic troubleshootingResolving complaints or customers regarding their reservationsEncouraging customers to upgrade their services.MINIMUM HIRING QUALIFICATIONS:A Bachelor’s Degree or have at least finished 2nd Year College or have finished a 2-year courseAt least 1 year of solid experience in being an Email and Chat Support Representative or CSR Voice (preferred but not required)Experience with a Travel or Reservations Account is a plusExcellent verbal and written English communication skillsPassion in communicating with customers all day, every dayThe desire to turn an unhappy customer into an advocatePrevious experience in problem solving or troubleshootingWilling to take in calls from time to timeHigh attention to detailThe eagerness and the will to learn and improve upon your own skillsMust be willing to work onsiteADVANTAGE IF YOU HAVE THE FOLLOWING:Experience in supporting a Property Management Software (PMS)Experience in supporting Software as a Service (SaaS) campaignExperience in supporting an online booking and reservations campaignExperience in working for an airline, car rental, and hotel campaignA GENUINE CAREER OPPORTUNITY WITH BENEFITS AWAITS!Full system training, as well as ongoing support will be provided5-day Work WeekShifting SchedulesPrime location in Makati and access to top-of-the-line facilities and technologiesHMO coverage including 1 dependent or Mutual Fund Benefit upon regularizationLeave credits per year consumed at your discretionExposure to world-class, high-level management from foreign direct superiorsEmployee engagement activitiesWork Location: PNB Makati Building, 6754 Ayala Avenue Makati City 1226 Recruitment Process:Initial Interviewonline Exam (English Comprehension, E-mail Writing, Account-related test)Client ReviewClient InterviewJob Offer/Contract Signing