Area：All Cities
Industry Category：Admin / Human Resources
Position：Top Management
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level： College Diploma
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：Negotiable
Proficiency in English C2 in the European Language frameworkBachelor’s Degree in any course or field.Minimum 2 years of managing end-to-end multi-account global operations in a global BPO company (either CX or CM)Minimum 2 global BPO companies in the employment historyShould have advanced knowledge in the BPO industryShould have Strategic planning skills, Financial Management skills & Commercial Management skills.Proficiency in Operations Management: performance management, quality, training, WFM, operations forecasting, and reportingSecures delivery of Conectys business results, targets, and KPIs in the managed site;Secures implementation of Conectys policies, processes, procedures, and strategic/tactical / action plans in the Delivery SiteSupports business forecasting and reporting for the managed site;Liaises with peers in other departments and operations teams to support Conectys Strategic PlanningManages the site’s team performance and resources;Represents Conectys in front of clients, prospects, and governmental bodies in relation to Conectys operations in the managed site.