[CMB] Quality Assurance Manager APAC Operations

Essential:

Experience in leading Quality Assurance within financial services (ideally insurance) and can demonstrate the delivery of tangible business benefits/savings. Lean/Six Sigma Certification is a plus.Excellent stakeholder management skills and experience in managing within a multi-country matrix environment. Flexible, influential style.Personal drive to achieve significant change in relatively short periods of timeStrong Emotional Intelligence (EQ) and ability to network across stakeholders to get things done.Professional demeanor - executive presence; ability to independently interact with leaders.Very Proficient in the use of MS Excel and PowerPoint.Process orientated, an organizer with strong planning ability and attention to detailA team player with a strong desire to achieve excellence

Desirable:

Minimum 10 years experience, including 5+ years leading Quality Assurance.Knowledge/experience of the insurance lifecycle from sales and underwriting, fulfillment, and back-end processing, to finance and claims. Exceptional presentation & storytelling skills.Demonstrate flexible and innovative ways of working, with creative / out-of-the-box thinkingStrategic thinker, proactive and solutions-orientedKnowledge of statistical methods including statistical sampling and statistical inference.

A successful candidate must be able to demonstrate:

Excellent communication skills – written and verbal to internal and external stakeholders.Ability to decompose complex issues, find solutions and summarise in plain English.Passionate about quality, continuous improvement, and efficiency.Willing to roll his/her sleeves up to get things done.Influence, coach, and manage stakeholders to get things done and effect change quickly.Resilience - ability to adapt to/cope with change.Ability to multi-task in a fast-paced environment.High level of attention to detail and accuracy.Leadership – driving team members to be accountable and responsible for actions.Pro-active interesting involvement with department objectives and service levels.Excellent organizational skills.Effective teamwork within a diverse work environment.Ability to manage team workload, morale, and staffing issues where appropriate.Strong work ethic.